An Expanded UF Employee Assistance Program

Published: August 1st, 2019

Category: Memos

Jodi D. Gentry, Vice President for Human Resources

I am pleased to announce that, effective today, the University of Florida is introducing an expanded Employee Assistance Program (EAP) to provide our UF employees in Gainesville, throughout Florida and worldwide, with improved access to mental health counselors as well as enhanced worklife, financial and legal resources and services. These expanded offerings reflect the University of Florida’s care and commitment to ensuring our growing number of employees and their families are supported, regardless of where they work.

Through an agreement with ComPsych, the world’s largest provider of EAP services, UF employees will now have access to a significantly expanded network of providers not only in Alachua County but also statewide and throughout the world. Beginning today, employees and each member of their household may request up to six free counseling visits per person, per event, per calendar year. The new contract also provides more robust critical incident response in the event of an emergency on the Gainesville campus or at any UF location throughout the state.

Those eligible to receive services include all faculty, staff, graduate assistants, non-student OPS employees, house staff/residents, and postdoc associates.

To access services, individuals will call a toll-free number, 833-306-0103, to speak to a licensed counselor at any time — 24 hours a day, seven days a week — and to be referred to a counselor in their geographic area. Please note that employees who work for the UF College of Medicine in Jacksonville, who already are served by ComPsych’s network, will continue to call a separate toll-free number to access services.

Supplementing these mental health services, the new UF EAP will provide expanded worklife services including, but not limited to, childcare and elder care referral, moving and relocation guidance, legal consultation and referrals, financial consultation, and more.

Although UF Human Resources will manage the contract with ComPsych, individuals who seek out services can rest assured that any information they share with network providers will be kept in confidence and will not be shared with the university. As we prepare to expand the EAP to better meet the needs of our growing UF employee population, we also want to extend our thanks to the Student Health Care Center for its many years of providing EAP services to the university community. To learn more about the expanded UF EAP, please visit If you have questions, please contact UFHR Communications and Worklife at (352) 392-2477 or

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